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FAQ

Frequently asked questions

Find the answers to our frequently asked questions here.

Miranda

Can I contract Miranda to manufacture licensed parts for my business?

Please send us a message through our “Contact” page. Please include as many details as possible, like how many units you would like to produce and your timeline.

How can I get a job at Miranda?

We list all of our job openings on our “Jobs” section of our “Culture” drop-down menu.

Where can I buy Miranda products?

You can purchase Miranda products directly via our website or, click on the “Distributors” link on the menu. Find the distributor closest to you and check their website for product availability.

Products

How do I know if my frame is compatible with the XMOD spindles?

XMOD’s titanium spindle is available in different lengths and bottom bracket compatibilities. XMOD’s 24/22 MTB 68/73mm spindle fits both BB30 and 22/24mm bottom brackets with widths for all standard frames. XMOD’s 22/24 Road 68mm spindle fits 22/24mm bottom brackets with a 68 mm width for all standard road frames.

Can I swap my XMOD cranks and chainrings between my road, gravel, and mountain bikes?

Yes, as long as you have an XMOD spider or direct mount chainring, and XMOD spindle compatible with each frame. The advantage to this is the ability to customize each bike set up.

Can I purchase two different crank lengths for my XMOD crankset?

Yes, XMOD is the world’s first totally modular crankset that allows you to choose the spindle, spider, and crank arms independently.

How does Miranda determine Q-factor for its e-bike cranks?

Q-factor depends a lot on the position of the engine on the frame, which varies significantly from bike to bike. Miranda provides a diagram for its OEM partners to calculate Q-factor based on their specific bike builds and engine position. We recommend consulting the manufacturer’s specifications for the model you are interested in.

How do Miranda’s oval chainrings work?

The way our oval chainrings work is, by orienting the narrowing diameter of the oval to the weakest point of the pedal stroke and the widening diameter to the strongest point of the pedal stroke, you can take full advantage of the most-productive part of your pedal rotation (while lessening time spent in the least-productive part).

What is the user experience with oval chainrings?

Oval chainrings allow your legs to generate smoother, more efficient propulsion with noticeable gains in endurance and performance. Users have experienced the following when switching to oval rings:

  • Optimized pedaling gives feeling of “power”
  • Reduced knee strain
  • Improved climbing and tempo riding
In the future will Miranda offer smaller oval chainrings?

We currently offer 32T, 34T and 36T oval chainrings, which have the most demand. Three members of our enduro team, BH Miranda Racing Team, have been racing (and winning) on our oval rings since January 2016. If we do offer smaller chainrings in the future, we will announce it via our social media channels.

Does Miranda take special requests for custom sizes for its cranks and chainrings?

We welcome special requests for custom sizes of our flat e-bike chainrings, however due to quality compliance and safety testing, we are unable to honor special crank requests unless the order is a minimum of *** units.

Where can I buy Miranda products?

You can purchase Miranda products directly via our website or, click on the “Distributors” link on the menu. Find the distributor closest to you and check their website for product availability.

Online Shop

Payment

We accept payment by Visa, MasterCard, PayPal, and Multibanco.

Prices must be understood in Euros, with taxes included, taking into account the VAT in force (if applicable) on the date of the order payment.

 

Shipping

We ship internationally via FedEx Express, 1-2 day delivery. You will know at the time you place your order whether the items are in stock and when they will be shipped.

We offer free shipping for national (Portugal) orders. 

We offer free shipping for orders over 150€ to be shipped anywhere in the European Union.

Returns and Cancellations

1. The cancellation or return process is handled on a case-by-case basis by MIRANDA. The request must arrive in writing to the contact email: service-orders@miranda.pt within 30 days after ordering. The instructions for cancellation or return of the merchandise will be answered and defined by MIRANDA by the same means of communication.

2. Whenever possible, the return must be made through the same payment method, but if it is not possible, the user must present proof of payment and account or card ownership, in order to make the return by bank transfer.

3. MIRANDA undertakes to reimburse the User within a maximum of 5 days.

4. Returned products must be in a condition to sell, that is, in the same state in which they arrived at the User's hands, without any abnormality or damage.

5. If the value resulting from the exchange of products of an order is less than or greater than the initial value of the order, the conditions of fairness shall be indicated by MIRANDA.

FREE SHIPPING Free Shipping on orders over 150€

(EU only)

contact us Check our FAQ's or you can contact us; we are always happy to help!
Returns Having doubts? You can return your item within 30 days of the delivery date.
DELIVERIES We want you to receive your order quickly: 48-hour deliveries worldwide on all orders.
PAYMENTS We accept payment by Visa, MasterCard, Paypal and Multibanco.
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